I have ordered from Bollox quite a few times because the product is great, however I accidentally ordered the wrong size for a Christmas present. Emailed customer services 4 times to try and exchange/see what I could do about the situation and didn’t get a single response. I think the owners who I met at a Christmas fair a couple of years ago, who were lovely, would be very disappointed. 5 stars for product. 0 stars for customer service.